Distributor Customer Service Representative

Job Description

Role Title

Distributor Customer Service Representative

Location

Saudi Arabia – Riyadh

Rewards

Competitive salary and comprehensive benefits on offer

Summary

At Smith+Nephew, we believe in our products. We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited!

An excellent opportunity has arisen within our Supply Chain Division for a Distributor Customer Service Representative in Riyadh. The incumbent is responsible for planning and coordinating with the distributor for in-market customer orders, inventory allocations, delivery plans for order and in market tender order fulfillments.

Sound Exciting? We believe so!

Essential Job Functions

Responsible for handling market operations for KSA.

To manage and execute all recalls and returns.

Managing loaner business and solving its challenges.

Following up on shipments to make sure they are delivered to our distributors on time and solving the problems if available.

Measuring our distributors KPIs in PO registration and shipments inward.

Handling all the operations between our Distributor & our costumers

Order management -Plan to serve all customer orders

Order analysis and actions

Monitor KSA Inventory and transfers to support orders

Achieve Financial Targets – Sales budget and Support commercial team

Monthly order review with BUM and Sales team.

Liaise with distributor on to market orders to meet in market requirement

Requirements

• Bachelor degree

Experience

• At least three years experience in a similar role
• Must be able to speak and write in English and Arabic

Applications:

If you share our passion for groundbreaking innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.

We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.

We value the diversity of our people and welcome applications from everyone.

It’s more than business at Smith+Nephew – it’s personal. What we do every day, changes lives every day.

Healthcare is in Smith+Nephew’s DNA. From a single pharmacy in Hull, UK to a presence in over 100 countries, we’ve spent more than a century and a half working at the leading edge of medical technology.

At Smith+Nephew, you will find a company of people who care about each other, about our customers and their patients, and about the communities where we live and work.

Join us as we continue to make our work personal, to innovate and to develop devices that help to restore patients’ bodies, and enable them to regain their futures.