Dispatch Associate

Job Description

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science,  artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

What You’ll Do

• Loading the orders to trucks and dispatch to drivers, occasionally delivering to customers
• Cross-checking actual orders vs. physical for all drivers – Daily driver hygiene check
• Weekly one-fleet ride
• Using phone, two-way radios or text messages to contact drivers and guide on delivery
• Speaking with fleet supervisors or customers to resolve problems, requests for services or equipment
• Preparing work orders for crew or receiving work orders from fleet supervisors
• Being in charge of communications within company-assigned territories
• Keeping and organising fleet inventory records and other information

Who Are We Looking For?

• Valid light vehicle driving licence
• Able to speak and write English
• Holds a high school degree as minimum education – 1 or 2 years of previous similar experience is required (as warehouse helper or similar roles)
• Able to work 6 days a week, total 9 hours duty shift
• Open to transfer internally in KSA to meet growing business needs in other cities (Riyadh, Jeddah, Dammam)