Director of Rooms
Job Description
Job brief<p><br></p>We are excited to announce a new opportunity to work with one of our esteemed partners as a Director of Rooms in the Middle East. Our client is an ultra luxury resort, recognized globally as a hospitality leader.<p><br></p>As a Director of Rooms, you will be responsible for ensuring that the efficient operation of the Rooms Division (encompassing the Front Office, Transportation, Housekeeping and Experiences departments), delivering exceptional products and services within brand operating standards.<p><br></p><strong>Responsibilities</strong><p><br></p><ul><li>Lead and manage the development of all hosts within the departments (Front Office, Transportation, Housekeeping and Experiences) through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation to build a loyal, productive and effective team.</li><li>Develop and implement service standards for the guest rooms and common areas of the hotel.</li><li>Monitor guest satisfaction scores and implement improvements as necessary.</li><li>Ensure compliance with all hotel standards and procedures.</li><li>Develop and maintain relationships with guests to ensure repeat business and positive online reviews.</li><li>Meet financial targets through efficient budget management and revenue optimisation.</li><li>Recruit and train staff, ensuring they are equipped with the tools and knowledge required to exceed guest expectations.<br></li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>5+ years of experience in hotel management, with at least 2 years in a Director of Rooms role.</li><li>A minimum of a Bachelor s degree in Hospitality, Hotel or Business Management </li><li>Excellent communication and interpersonal skills.</li><li>Able to live in a remote location for extended periods of time and travel on single status.</li><li>Experience in managing budgets and forecasting financial performance.</li><li>Knowledge of hotel operations, inventory management and policies regarding reservations, discounts, and detailed procedures in handling local and overseas room bookings.</li><li>Proven ability to lead and motivate a team.</li><li>Strong understanding of current industry standards and trends.</li><li>Technical skills include Advanced MS Office Word, Excel, PowerPoint and Outlook. </li><li>Familiar with various hotel systems including POS, PMS and CRM platforms.</li><li>A well-developed capability for strategic decision-making and a track record of proven results in the areas of customer satisfaction, operational excellence, host satisfaction, revenue and profit.<br></li></ul><p><br></p><strong>Benefits</strong><p><br></p>(Competitive Expat Benefits)<p><br></p><ul><li>Please note this is a single status role*<br><br></li></ul>
