Director of Product Management – Consumer

Job Description

Director of Product Management – Consumer

Dubai / Global – Product & Tech / Full-Time / Hybrid Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.
Together with the Product, Engineering, Data, AI, and Robotic departments, we are creating various applications starting from highly personalized selling apps (web & mobile), through the kitchen management system, customer service, delivery, control, and business applications which help us to make decisions and determine the further direction of product development and more. We currently have around 40 applications in microservice architecture and we will constantly be creating new ones.
As the Director of Product – Consumer, you will lead and guide a talented team of five product managers, playing a crucial role in building out the consumer vertical of our business. Reporting directly to the Chief Product & Technology Officer, your primary responsibility will be to develop and drive the vision and strategy for the consumer-oriented products that our customers interface with, including our dine-in product, customer experience, loyalty, aggregator partnerships, and meal plan subscription business.
Your exceptional leadership and customer-centric approach will help us enhance and improve the consumer experience. We are looking for a leader who can identify user needs, envision and implement innovative product offerings to meet those needs and drive the next phase of Kitopi’s impressive growth. + Develop end-to-end product vision and strategy in close collaboration with partners in our growth, brand management, and customer experience teams.
+ Build, develop, and lead a high-performing team, cultivating a diverse and inclusive environment for them to learn and thrive.
+ Own and drive cross-functional product initiatives, reporting to senior leadership on a regular basis.
+ Work closely with stakeholders across the business to ensure alignment with company objectives and to optimize product offerings for our customers.
+ Collaborate effectively with our engineering team based in Poland and demonstrate a willingness to travel occasionally to facilitate this collaboration.
+ Foster a culture of innovation, constantly exploring new ways to enhance our consumer-oriented products and improve the overall consumer experience.
+ Proven track record over multiple years as an individual contributor product manager responsible for the value and viability of solutions.
+ Proven ability to go deep and quickly learn new domains, as well as a solid understanding of all major parts of the business.
+ Demonstrated understanding of the techniques and methods of modern product discovery and product delivery.
+ Proven track record of coaching and developing other people.
+ Experience in consumer-facing technology and/or loyalty is a plus.
+ Proven ability to engage with both individual contributors and leaders of all levels in constructive and collaborative relationships.
+ Demonstrate servant-based leadership and knowledge of leading by context rather than control.
+ Responsible for assisting with quarterly planning and assigning objectives (problems to solve) to product teams
+ Strong communication skills and ability to navigate an ever-evolving, matrixed organization across multiple offices/time zones where priorities are often in competition.
Diverse Perspectives We know that innovation thrives on product teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our product teams.
Recruitment Process and Timeline First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding – this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.
Benefits – Extensive learning opportunities – we offer many hard and soft skills training to help you improve and challenge yourself – You’ll be involved in customized workshops run by Kitopi Academy – You’ll have a chance to work in an international, diverse, and inclusive environment – You’ll be part of one of the most caring communities out there. – Finding a chance to become a shareowner with our ESOP plan (T&C Applies) – Free and unlimited access to a nutritionist because we care about you – No Dress Code! – Extended maternity and parental leave – The infamous team activities and social events are bursting with fun – Inclusive Private Health Insurance – Up to 50% discount from Kitopi brands – 24 working days annual leave as per the company policy
We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we’re all proud to work for.
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy – you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.
Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.