Director of Operations

Job Description

Director of Operations

The Director of Operations manages the day to day operation of the resort and must be able to consistently improve guest service, employee experience, and financial results. He/she must have solid experience in multiple operational departments with a focus on food and beverage with in-depth knowledge of Culinary, Restaurant Operations, Stewarding and Banquets. The ideal candidate is a high energy, solid performer with a passion for people and results.

Summary of Responsibilities:

Reporting directly to the General Manager, the Director of Operations mandate is to assist in the planning and directing of the entire operation of the hotel. To ensure that guest expectations are consistently exceeded, deliver superior operating performance, provide ownership a return on their investment, and inspire an open innovative learning environment for all of our associates and Leaders to allow them to reach their full potential. Operations that directly report to this position include: Rooms, Food & Beverage, Spa, Security Housekeeping and Engineering. More specifically, the Director, Operations will:

– Actively participate in the strategic planning and ongoing development of the resort, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and associates.
– Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment.
– Clearly demonstrate to guests and associates a commitment to service excellence through the effective implementation and delivery of Banyan Tree Resorts Standards at all times.
– Foster a winning, solution-oriented work environment, motivating and engaging associates to continuously deliver the best possible service to our guests.
– Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on-target and accurate.
– Coordinate the planning and implementation of capital projects.
– Monitor and act on staffing levels and productivity targets.
– Update and ensure timely awareness of the resort’s business continuity plan as well as its emergency and crisis management plans.
– Function as a key member of the hotel Executive Committee and leadership team.