Director of Operations

Job Description

Rixos Qetaifan Island North

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

Director of Operations

This position is responsible for assisting with the planning and managing of the overall operations of the waterpark to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. He/she is also responsible in ensuring that all administrative records related to the owners, governments and resorts operations are updated in a timely manner.

The Director of Operations will plan, organize, direct and coordinate management activities of the operations in conjunction with the General Manager. He/she is responsible for delivering results that contribute to the mission and overall success of the park. The Director of Operations will take on responsibility for the waterpark in the absence of the General Manager.

What’s in it for you:

• Be part of a unique and complex resort in Qatar 
• Take advantage of opportunities to be recognized for your professional contributions
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Develop, recommend, implement and manage the operational department’s annual and long-term goals
• Conduct daily briefing with management on current key activities
• Ensures optimal compliance with corporate focus audit, local health and safety, and other statutory regulations
• To manage operational efficiency in the Waterpark to enhance the Guest experience and reduce operational costs
• Anticipate and address guest issues, establish proactive processes to promote guest satisfaction
• Communicate in an effective and timely manner with General Manager
• To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Heartist or Company property
• To regularly observe the team in the operation, review operational performance and lead the team to success
• Be visible around the waterpark and show an active interest in our colleagues’ welfare
• Oversee Aquatics, Attractions, F&B, Merchandise and Park Services operations and support security team in achieving overall efficiency and safety in the waterpark
• Making sure that the Waterpark is compliant to all safety regulations imposed by local government and international certifying bodies as required.
• Follow appropriate protocol in communicating with the appointed Owner’s representative and keep the General Manager informed of such communications

Your experience and skills include:

• High School / College diploma or equivalent qualifications
• Minimum of 2-3 years of similar experience
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language
• Ability to communicate in a local language where the hotel operates is desirable
• Strong working knowledge of MS Excel, Word, & PowerPoint

Your team & working environment:

At Accor, we are Heartists! 
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.

Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS