Director of Groups, Conference and Events – Waldorf Astoria Lusail Doha
Job Description
A Director of Groups, Conference and Events (GC&E) is fully responsible for the development and execution of the groups, conference and events strategy, recommending growth efforts, monitoring progress, and ensuring that the hotel is commercially positioned within the local marketplace. Responsible for the event planning and overall execution of all conference and events that take place.<p><br></p><strong>What will I be doing?</strong><p><br></p>As Director of Groups, Conference and Events (GC&E) you are responsible for working closely with the Senior Management Team to drive business needs and expand existing business. The Director of Groups, Conference and Events (GC&E) will promote the services and facilities of the Hotel, and designs marketing and sales strategies to increase revenue.<p><br></p>Specifically, you will be responsible for performing the following tasks to the highest standards:<p><br></p><ul><li>Identify the most profitable services that the hotel can deliver with quality and most profitably</li><li>Maximise all Group, Conference, and Event revenue opportunities</li><li>Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets</li><li>Contribute to the selling strategy of the hotel, and manage the departments’ adherence to achieving that strategy</li><li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li><li>Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li><li>Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li></ul><p><br></p><strong>What are we looking for?</strong><p><br></p>A Director of Groups, Conference and Events (GC&E) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<p><br></p><ul><li>Excellent oral and written communication skills</li><li>Ability to communicate, verbal and in written form, effectively with Management and Ownership groups</li><li>Excellent organisation and planning skills</li><li>Ability to work well under time pressure and/or demanding travel schedules</li><li>Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners</li><li>Ability to perform critical analysis</li><li>Strong experience in hospitality forecasting, pricing and inventory control</li><li>Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets</li><li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li><li>Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members</li></ul><p><br></p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<p><br></p><ul><li>Knowledge of the Local market</li><li>Knowledge of the hotel property management systems </li><li>A passion for sales and target-based performance</li><li>Experience working in a luxury brand within the hospitality industry</li></ul><p><br></p><strong>What will it be like to work for Hilton?</strong><p><br></p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.<p><br></p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <strong>Go Hilton Team Member Travel</strong> discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!<p><br></p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<p><br></p><strong>Work Locations</strong><p><br></p>Waldorf Astoria Doha Lusail<p><br></p><strong>Schedule</strong><p><br></p>Full-time<p><br></p><strong>Brand</strong><p><br></p>Waldorf Astoria Hotels & Resorts<p><br></p><strong>Job</strong><p><br></p>Sales
