Director of Global Quality Management

Job Description

Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.

 We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

 The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.

This is an exciting time to join us on this journey.  

 We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

 Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?

JOB TITLE: Director of Global Quality Management

LOCATION: Sharjah, UAE

REPORTS TO: VP of Quality

MAIN PURPOSE OF ROLE:

The Director of Global Quality Management and Compliance leads global quality management and is responsible for its compliance through planning and leading companywide internal and external audits. The role is also responsible for analysis of Customer Satisfaction Insights and defining improvement actions based on the inputs received from customers.

The role supports quality Function for some other assigned activities explained below.

This individual must be able to work collaboratively across the organisation with people from diverse backgrounds, engaging with multiple Functions, Business units and corporate team.

The candidate must be a proven business leader with the desire and experience to drive strategic change and operational execution with high level of analytics, communication, and collaboration skills. The candidate will be skilled in how to work with diverse teams.

 KEY DUTIES & ACCOUNTABILITIES:

Process Compliance and Audits 

·Design and lead Annual Internal Audit program (for on high-risk processes/projects), drive and monitor it’s effectiveness through closure of the audit findings.

·Optimize the quality audit program across the group and enhance the efficiency of the quality audits in line with the group and Improve audit finding closure cycle team.

·Maintain a competent pool of auditors, lead and assign them for the scheduled audits and ensure resource utilisation.

·Ensure a robust and digital mechanism and process for recording the audit plan and audit finding.

·Conduct periodic review of audit results, analyse, suggest process improvements. Escalate overdue audit findings to relevant stakeholders for necessary intervention

·Provide process improvement recommendations from audit results

ISO 9001:2015 QMS 

·Implement ISO 9001:2015 and maintain the compliance with the certificate 

·Ensure the organizational structure, procedures, processes and resources for the Quality Management System and implementation of quality management are adequate to meet the needs of the business and conform to all applicable regulatory requirements.

·Maintain Service Agreement with Certification body (Lloyds Register) for ISO 9001:2015 Certification, Recertification, and periodic surveillance visit and act as the main point of contact. Manage external quality audits as per ISO 9001:2015 and Petrofac requirements considering contractual requirements

·Manage QMS umbrella certification across E&C & AS business lines and provide guidance to other offices (operating centres) for managing the QMS certification requirements

·Lead quality MRM(Quality Management Review Meetings) & external Audits Calendar for Petrofac service lines (E&C & AS)

·Lead QMS council across the various quality departments.

·Drive the harmonization and standardization of Quality level 2 documents across the company (as part of the Global Management System initiative).

·Support delivery of the Quality Induction for new joiners and drive compliance.

Customer Feedback Analysis 

·Act as a customer survey focal point from Quality.

·Drive and facilitate stakeholder discussion and actions post survey, agree on actions with accountability on ownership and closure.

·Identify improvements from customer survey results

Project/Contract Quality Requirement & Quality Recourses 

·Review Quality requirements at pre-award phase and support on technical bid evaluations.

·Represent quality function in customer meetings on the pre-award and evaluation phase.

·Support quality function on the recruiting, selecting, and interviewing quality personnel, including discipline inspectors and coordinators.

·Support putting in place a resource evaluation mechanism.