Digital Services Designer
Job Description
<br><strong>Company Description<br><br></strong>We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride. Devoteam Middle East, we are the region’s leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients’ win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures. To know more about us, please visit: www.devoteam.com<br> <br> <br><strong>Job Description<br><br></strong>We are seeking a talented and creative Digital Services Designer to play a pivotal role in the development and enhancement of our digital services. As a Digital Services Designer, you will be responsible for shaping the overall concept, customer journey, and architecture components of our digital services while collaborating with cross-functional teams to define essential features for successful project implementation.<br><br> <br><br>Responsibilities:<br><br>Conceptualization: Work closely with stakeholders to build the general concept of digital services, considering user needs, market trends, and business objectives.<br><br>Customer Journey: Design and optimize the customer journey for our digital services, ensuring a seamless and delightful user experience at every touchpoint.<br><br>Architecture Components: Collaborate with technical teams to create the architecture components for the digital services, ensuring scalability, security, and efficiency.<br><br>Feature Definition: Define the features and functionalities of the digital services, aligning them with project objectives and user requirements.<br><br>Stakeholders Analysis: Conduct thorough analysis to understand stakeholders’ expectations and incorporate their feedback into the design process.<br><br>Governance Model: Contribute to the development of a governance model that promotes effective decision-making and streamlines project execution.<br><br>Digital Services Value Chain: Understand the value chain of the digital services, optimizing processes to deliver enhanced value to our customers.<br><br>Client Journey Priority Matrix: Prioritize client journey touchpoints to focus efforts on critical areas of the digital services.<br> <br> <br><strong>Qualifications<br><br></strong> <ul><li>Bachelor’s degree in IT, CS, User Experience (UX) Design, or a related field. Master’s degree is a plus.</li><li>Proven experience as a Digital Designer or similar role, with a strong focus on digital services design.</li><li>Proficiency in UX design tools and software for wireframing, prototyping, and user testing.</li><li>Solid understanding of user-centered design principles and information architecture.</li><li>Strong analytical and problem-solving skills to address complex design challenges effectively.</li><li>Excellent communication and collaboration skills to work with cross-functional teams.</li><li>A portfolio showcasing successful digital services design projects and a track record of delivering impactful user experiences.</li><li>Knowledge of industry best practices and emerging trends in digital services design and technology.</li></ul>
