Job Description
- Act as a first level of support for business teams.
- Monitors the system, checks messages, and improves the current processes.
- Submit ad hoc business needs through database queries and/or reports.
- Act as a focal point for both vendor and business team to obtain the maximum benefits, whether technically or financially for the benefit of the bank.
- Troubleshoot and solve systems’ problems through database queries and logs.
- Responsible for providing workarounds to solve urgent problems.
- Address Customers Complaints and provide on-call support.
- Identify and assess technological solutions.
- Work with cross-functional teams.
- Maintain records and write reports.
- Document requirements of the concerned business sectors.
- Test new modifications in the test environment and implement them in the living environment.
- Participate in finding radical solutions to recurring problems.
- Developing end-of-the-day packages and procedures and closing operations.
- Participate in setting personal objectives under the ICT Sector Strategy.
