Department Manager – Virgin

Job Description

Job description / Role

• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
• Ensure proper implementation of company policies and procedures for operational effectiveness
• Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards
• Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times
• Manage the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achieved
• Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated
• Conduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achieved
• Specifc for Multimedia: Plan and prepare team schedule on a weekly basis, and submit it to hierarchy
• Specific for Multimedia: Enforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reached
• Specific for Multimedia: Conduct performance appraisals for department's staff on a bi-yearly basis