Department Manager

Job Description

Job description / Role

Department Manager – TRYANO (Kids)

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

Our Department Manager is responsible for leading a sales team towards the achievement of common sales target while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

– Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
– Drive eNPS through people experience initiatives and culture
– Oversee Department's day to day operations related to VM, Retail Store SOPs adherence,and sales team allocation
– Offer support to concessions wihin coverage area
– Act as the key point of contact with Floor Manager
– Ensure click and collect are conducted within SLAs
– Ensure customer data is properly captured by the department team in adherence to marketing team requirements
– Promote loyalty program (MUSE) and ensure department team knowledge about app offerings etc..
– Ensure personal shoppers and Department sales team are working towards the same goal
– Increase the revenue target of the Department
– Drive sell-throughs within the Department
– Support in-store CX initiatives
– Provide input to whats working well, whats not working well within Department