Department Manager

Job Description

Position<p><br></p>As Department manager, you will be responsible for the management of a department and a team. You will lead by example, spend most of your time on the shopfloor developing the business and your client portfolio. You will be a talent manager, talent promoter, and will closely work with the operations team to ensure all processes in store.<p><br></p><strong>Your impact</strong><p><br></p><strong>Business and client developer</strong><p><br></p><ul><li>Being responsible for the sales &amp; profitability of your category</li><li>Regularly analyze the category’s performances and implement the right action plans when needed</li><li>Implement clienteling actions and coach the sales Assistants</li><li>Being the link between the Store Management and the department</li><li>Provide with relevant and regular analysis and feedbacks on your department performance, needs and on the business environment to the Store Manager and Operations &amp; Performance Manager</li></ul><p><br></p><strong>Brand promoter and client ambassador </strong><p><br></p><ul><li>Promote the brand internally and externally in your daily environment</li><li>Guarantee that every client receives the utmost experience in store</li><li>Help the staff succeeding in engaging and connecting with their clients to increase their loyalty</li><li>Ensure that the image of your department is constantly consistent with brand guidelines</li><li>Ensure that all the processes are compliant with the internal policies</li></ul><p><br></p><strong>Process owner</strong><p><br></p><ul><li>Guarantee stock safety, accuracy and compliance</li><li>Organize and plan the activities of your department: Support the store management in defining the staff schedule</li></ul><p><br></p><strong>Talent Manager &amp; Skills Developer</strong><p><br></p><ul><li>Lead and manage the department staff</li><li>Create and maintain a positive and motivating work environment</li><li>Develop a strong team spirit</li><li>Coach regularly each member of your team ensuring they offer the clients the utmost experience in store</li></ul><p><br></p>Profile<p><br></p><strong>keys for success</strong><p><br></p><strong>Education</strong>:<p><br></p><ul><li>Business School, University or “equivalent experience”</li></ul><p><br></p><strong>Experience</strong>:<p><br></p><ul><li>Retail experience required</li><li>Experience in luxury/fashion business a plus</li></ul><p><br></p><strong>Competencies: </strong><p><br></p><ul><li>High product and fashion sensitivity</li><li>Commercial awareness and business sense</li><li>Strong selling skills</li><li>Ability to manage and develop teams (coaching)</li><li>Clients-centric: ability to understand and go beyond the client’s needs to offer the utmost client experience</li><li>Organizational skills, sense of priorities and agility</li><li>Good interpersonal skills, ownership, empathy and curiosity</li><li>Ability to manage multiple priorities in a fast-paced environment</li><li>Detail oriented, highly organized</li><li>Excellent written and verbal communication skills. </li><li>Ability to interact with all levels of the organization</li><li>Flexibility to work a retail schedule including evenings, weekends, and holidays</li></ul><p><br></p><strong>Languages</strong>: Fluent in Arabic and English, proficiency of other language(s) will be an advantage<p><br></p><ul><li>Contract type: Permanent Job</li></ul>