Delivery Advisor
Job Description
Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Delivery Advisors guide customers through the ownership of their vehicle, collect critical customer information, and coordinating and executing vehicle deliveries. We prioritize a world-class customer service experience and our Delivery Advisors play a key role in continuing to build upon the Lucid Motors brand though their delivery of an unparalleled experience for our customers.
Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information through building meaningful relationships and possesses demonstrable interpersonal and communication skills.
You are an active listener, attentive and articulate, capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid. You are meticulously detailed, well-organized, and understand the critical nature of setting daily priorities. You can understand the expectations and needs of our customer and are able to adapt in an instance.
The Delivery Advisor’s role combines sales, customer service, and business development requiring a high- degree of customer-focused energy.
Responsibilities:
- Deliver an unparalleled customer experience you would personally want to have
- Coach customers throughout the customer journey via phone, email, and chat
- Perform deliveries in a personal, efficient, and inspirational way
- Educate customers on the product and what to expect during their ownership experience
- Handle objections that help instill confidence and excitement with our customers
- Engage in meaningful conversations with customers through multiple mediums
- Collect and record customer information during the customer journey with impeccable data accuracy
- Maintain up-to-date product knowledge and their value to our customers
- Collaborate with various teams, including Sales, Vehicle Registration, Order Operations, and Logistics
- Meticulously record customer feedback to improve both products and business processes
- Identify inefficiencies and pain points in existing workflows for customers and clearly communicate how we can solve these issues.
- Maintain vendor and authority relationships that support registration process
- Manage and control document generation process to ensure all are collected and prepared for delivery hand over
Qualifications:
- 2+ years of professional experience in sales, support, or other customer-facing role
- Passion for a fast-paced, high-growth environment
- Strong storytelling, active listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)
- Self-starter and quick thinker with a high attention to detail
- Excellent communication and interpersonal skills in both Norwegian and English
- Exceptional organizational skills with the ability to relentlessly prioritize
- Ability to work rotationally on the weekend to execute customer deliveries
- Driver license and a clean driving record
- Flexible to travel on a short notice to execute deliveries
– Advantageous:
- Proficiency with Salesforce or other CRM
- Prior experience in the automotive sector
