Data Center Engineer

IT & Network
Egypt 🇪🇬
October 2, 2023

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Job Description

Inventory and Inspection

Upon receipt of the new hardware for installation:

  • Inspect the packing for signs of possible shipping damage.

  • Inspect the carton components against the packing list for missing equipment.

  • Visually inspect for physical damage after unpacking.

Installation and Physical Planning.

  • Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities

  • Ability to lift to 30 lbs. when necessary

  • Plan the physical layout of the equipment using the physical planning manuals.

  • Review floor-loading requirements.

  • Ensure that equipment power requirements and specified receptacles will be available.

  • Survey the installation site for specific requirements for moving the equipment from the delivery platform to the installation area.

  • Ensure that all parts and bills of material are on hand to accomplish conversions and feature changes to presently installed equipment

  • Ensure that the required power outlets have been installed.

Maintenance of VAS Supplied Equipment.

  • Corrective maintenance, upon customers calls for any required service of any piece of equipment currently under maintenance agreement or warranty of VAS.

  • Preventive maintenance, carry out routine maintenance on all the equipment currently under maintenance agreement or warranty. Check error logs, and action accordingly.

  • Perform troubleshooting, parts replacement, system upgrades and deployments

  • Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments

  • Responsible to be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations.

  • Understanding of the importance of having a sense of urgency, communicating effectively and having a keen attention to detail

 

Engineering Changes and Upgrades

  • Installation / implementation of all upcoming engineering changes in the installed equipment.

  • Upgrade of machine microcode.

  • Any required hardware upgrade by customer.

  • Code upgrade and configuration changes

  • Perform part replacements as directed by the technical support Center. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event

Skills

  • Excellent communication, interpersonal and negotiation skills.

  • Excellent leadership & people management skills

  • Excellent analytical & problem-solving skills.

  • Excellent command of English.

  • Industry certification in Storage, Linux, Windows, VMware and/ or Networking

  • Ability to meet project schedules and deadlines with minimal supervision

  • Willingness to work flexible hours and other related duties as assigned

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