Data Analyst

Job Description

<strong>Responsibilities:<br></strong><ul><li>Collect and analyze support ticket data to identify patterns, trends, and areas for improvement. </li><li>Develop and maintain data models, reports, and dashboards to monitor key performance indicators (KPIs). </li><li>Collaborate with cross-functional teams to understand support processes and systems, and propose data-driven improvements. </li><li>Identify opportunities for automation and efficiency in support ticket handling and resolution. </li><li>Present findings and recommendations to stakeholders, including support managers and leadership. </li><li>Ensure data accuracy, reliability, and integrity through data validation and quality assurance procedures. </li><li>Stay updated on industry best practices and emerging trends in data analysis and customer support. <br><br></li></ul><strong>Requirements:<br></strong><ul><li>Bachelor’s degree in a relevant field, such as Data Science, Statistics, or Computer Science. </li><li>Proven experience as a Data Analyst, preferably with a focus on support ticket analysis. </li><li>Proficiency in data analysis tools and techniques, such as SQL, Excel, and data visualization platforms (e.g., Tableau, Power BI). </li><li>Strong analytical and problem-solving skills. </li><li>Excellent attention to detail and ability to work with large datasets. </li><li>Effective communication and presentation skills. </li><li>Familiarity with customer support processes and systems is a plus.</li></ul>