CVM Head
Job Description
<p>Anywr, leader in professional Talent mobility since 2012, recruits, supports internationally, and trains talents for companies around the world. We provide innovative responses to talents in their mobility and professional flexibility projects via a unique choice of legal solutions (freelancing, wage portage, direct recruitment, interim, etc.).</p><p><br></p><p>With 23 agencies in 16 countries, Anywr benefits from an expert and global presence and is selected among the 120 most promising startups in France. We are developing recognized expertise in the recruitment of rare talents in tight sectors (IT and medical in particular).</p><p><br></p><p>We are currently seeking for a <strong>CVM (Customer Value Managment) Head</strong> in order to joint our teams in Tunis and support our client’s activity.</p><p><br></p><p><br></p><p><strong>Mission:</strong></p><p><br></p><p>The <strong>CVM Head</strong> is a telecom practice leader with expertise & proven track record in telecom CVM & business operations</p><p><br></p><p><strong>What you’ll do:</strong></p><p><br></p><p><strong><em><u>Business:</u></em></strong></p><ul><li>Consulting Customer on Revenue enhancement</li><li>Develop/define & implement marketing programs/campaigns to enhance service penetration & increase revenues for the Customer</li><li>Identify and make recommendations for actions to improve campaign performance to drive incremental revenue</li><li>Lead weekly & monthly performance reviews with the Product & CVM Heads</li><li>Study market requirements on an on-going basis to identify opportunities for incremental revenues.</li><li>Track competitor activities in various domains, create & flash outcome oriented reports and dashboards.</li></ul><p><br></p><p><strong><em><u>Team handling & collaboration:</u></em></strong></p><ul><li>Spearheading a team of professional (from analytics, consulting team & operations) to drive customer value management strategies and operations leveraging Comviva’s Platform</li><li>Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the Customer Interface with Comviva’s technical team product management and R&D teams for deploying new modules leveraging the complete ecosystem</li></ul><p><br></p><p><strong><em><u>Relationship management:</u></em></strong></p><ul><li>Managing relationship with Customer CVM/Product Heads, CVM Team along with their BI Teams</li><li>Build and maintain solid understanding of the Customer’s infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation</li><li>Negotiate, agree and maintain & monitor Service Level Agreements with the Customer within unit’s policy guidelines.</li><li>Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt.</li><li>Manage product release updates</li></ul><p><br></p><p><strong>Who you are:</strong></p><p><br></p><ul><li>10 to 14 years of total experience</li><li>Telco CVM knowledge & experience is mandatory,</li><li>Experience in telecom Marketing/business operations & Customer delivery management,</li><li>Sharp analytical skills, telecom business acumen & ability to interpret & translate Customer insights into actionable revenue generating programs,</li><li>High degree of comfort with MARTECH & digital technologies – ability to leverage these technologies for business growth.</li><li>Excellent problem solving and analytical skills combined with a strong business acumen,</li><li>Ability to understand technical nuances and work with cross functional teams to anticipate & resolve issues,</li><li>Bias for action and can break down complex problems into steps,</li><li>Excellent collaborator and effective team leader</li><li>Excellent verbal and written communication skills, interpersonal skills</li></ul><p><br></p><p><strong>Work environment :</strong></p><ul><li>Permenant contract.</li><li>International context</li><li>Remuneration according to experience + interesting package</li></ul>
