Customer Technical Support Expert

Job Description

About the role
– Provide a professional first technical point of contact for the customer
– Acts as technical escalation level within the team.
– Acts as Knowledge management keeper.
– Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
– Provide updates as needed to the customer in order to meet performance objectives.
– Perform technical escalations in line with company procedure.
– Liaise and refer issues to correct/relevant entities internally and externally..
– Undertake any other reasonable task as assigned.
– Ability to build relationships with peer and management levels both with clients and the company management
– Proactive, self-motivated and determined attitude.