Customer Tech Support Expert Egypt – Cairo – Orange Business

Job Description

Customer Tech Support Expert

ref :574971 | 21 Jul 2023
apply before : 19 Oct 2023
CityStars, Cairo, Égypte – Egypt

about the role

Job Purpose:
The Customer Tech Support Expert is responsible for technical and overall skills enhancement of the team.
Owns the technical incident resolution and change implementation withing the team, works closely with stakeholders on enhancement of the technical delivery provided by the team.

Key Activities & Deliverables:

Acts as technical escalation level within the team Create, validate, and update technical documents and knowledge documents Technical knowledge and overall skills enhancement Coordinate with Run L2 Team for any performed or proposed changes to the service Align with Build Team on Design Changes, upgrades, and bug fixes Work closely with the Customer Service Desk & Support teams management for business and support related enhancements Own Complex and Major Incidents Technical Resolution part for Incident Management
Work on complex changes and technical enhancement for Change Management

about you

Education and Experience:
Bachelor’s degree in Engineering or equivalent experience 1-3 years’ Customer Service Experience with Technical Background Certificate is a plus: Linux – Admin1, CCNA, AWS – Fundamentals

Technical Knowledge

Technical experience with troubleshooting, diagnosing, and resolving problems Networks Knowledge Experience Windows or Linux Experience Broad knowledge of virtual environments & Cloud Computing
(Open stack overview, Azure, AWS, etc…)
Advanced knowledge /Certificate in different technology is a plus
(Systems, applications, storage, backup, etc…)

additional information

Soft Skills and Abilities:
Proficient English, and French is a must Clear Communication Skills with ability to use positive language Strong telephone etiquette skills Excellent customer service skills Knowledge of common concepts, practices, & procedures for end user technical support.
Strong problem solving and research skills

Only your skills matter

Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don’t hesitate to tell us about your specific needs.
4,21/5 is the candidate experience in France, in the category of companies with over 1,000 employees