Customer Support Executive
Job Description
Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.
As part of EMPG, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
We are looking for a Customer Support Executive to manage customer queries and complaints and provide product support and information to the clients. They will also process contracts and legal documents, making modifications on the client packages/order and escalate complaints across a number of communication channels.
In this role, you will:
- Communicating with clients through various channels providing product and service information and resolving product and service problems.
- Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Processing contracts and legal documents.
- Keeping record of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction and provide professional customer support.
