Customer Support Center Representative
Job Description
Entry-Level Help Desk Support Representative<p><br></p>Position: Customer Support Center Representative (Lebanon)<p><br></p>Job Summary:<p><br></p>We are seeking a motivated and customer-oriented individual to join our team as an Entry-Level Help Desk Support Representative based in Lebanon. As part of the Service Desk, you will be the first line of contact for all inbound customer support issues. Your primary responsibilities will include providing exceptional customer service via phone, online chat, email, and our trouble ticketing system. You will assist customers with their inquiries, diagnose problems, and escalate complex issues to the appropriate department. Additionally, you will play a vital role in maintaining customer satisfaction while adhering to the company’s guidelines and procedures.<p><br></p>This position will start off for a period of 4 – 6 months working along side our team in Hawaii. The required local shift in Lebanon will be from 9pm – 6am M-F.<p><br></p>Responsibilities:<p><br></p><ul><li> Serve as the primary point of contact for all customer support issues, handling inquiries and requests via phone, online chat, email, and the trouble ticketing system.</li><li> Provide excellent customer service by actively listening to customers, understanding their needs, and delivering appropriate actions to resolve their issues effectively and efficiently.</li><li> Collaborate with other departments to escalate complex or high-priority issues that require further attention or expertise.</li><li> Ensure customer satisfaction by consistently following the company’s guidelines and standards for support interactions.</li><li> Utilize the tools and resources provided to analyze and assess routine client issues, working towards prompt and satisfactory resolutions.</li><li> Maintain accurate and detailed records of each customer inquiry and the corresponding resolution in our database.</li><li> Proactively follow up with customers after resolving their issues to ensure that all concerns have been addressed to their satisfaction.</li></ul><p><br></p>Qualifications:<p><br></p>High school diploma or equivalent required; associate’s or bachelor’s degree in a relevant field preferred.<p><br></p>Previous experience in customer service or a help desk environment is a plus, but not mandatory. We welcome entry-level candidates who are eager to learn and grow in this role.<p><br></p>Strong communication skills, both written and verbal, with the ability to explain technical concepts in a clear and accessible manner.<p><br></p>Excellent problem-solving and critical-thinking skills, with a keen attention to detail.<p><br></p>Ability to work in a fast-paced environment, managing multiple tasks and priorities simultaneously.<p><br></p>Familiarity with common office software and the ability to quickly adapt to new software and tools.<p><br></p>Willingness to work flexible hours, including evenings, weekends, and holidays, to ensure round-the-clock customer support coverage. (The required local shift in Lebanon will be from 9pm – 6am M-F).<p><br></p>Proficiency in English is required.<p><br></p>Join our dynamic team and embark on a rewarding career in customer support. If you are passionate about helping others and eager to learn in a collaborative environment, we encourage you to apply for this entry-level help desk support representative position.<p><br></p>Please apply by applying online at .<p><br></p>Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.<p><br></p>Powered by JazzHR<p><br></p>krBcyJGA25
