Customer Support Agent (Arabic Speaking)
Job Description
We are seeking a dedicated and skilled Arabic-speaking Customer Support Agent to join our dynamic team within the Forex industry. As a Customer Support Agent, you will play a vital role in ensuring exceptional customer service experiences for our Arabic-speaking clients. Your fluency in Arabic, along with your understanding of the Forex market, will enable you to effectively address customer inquiries, provide guidance, and resolve issues promptly and professionally. This is a fantastic opportunity for individuals who are passionate about assisting customers and thrive in a fast-paced and dynamic environment.<p><br></p><strong>Responsibilities:</strong><p><br></p><ul><li>Serve as the primary point of contact for Arabic-speaking customers, responding promptly and courteously to their inquiries via various communication channels, including phone, email, and live chat.</li><li>Provide exceptional customer service by demonstrating an in-depth knowledge of the Forex industry, our products, and services.</li><li>Assist customers in navigating trading platforms, executing trades, and understanding market trends and analysis.</li><li>Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions using the company’s customer relationship management (CRM) system.</li><li>Collaborate closely with other teams, such as Sales, Compliance, and Operations, to ensure seamless communication and efficient issue resolution.</li><li>Identify opportunities to improve customer satisfaction and contribute to the development of enhanced customer support strategies and procedures.</li><li>Stay up to date with industry trends, market news, and regulatory changes in the Forex industry, and effectively communicate relevant updates to customers.</li><li>Participate in ongoing training and professional development programs to continuously enhance your knowledge and skills.</li></ul><p><br></p><strong>Requirements:</strong><p><br></p><ul><li>Fluent in Arabic and English, with exceptional verbal and written communication skills in both languages. Additional language proficiency is a plus.</li><li>Prior experience in customer support or a similar role within the Forex, financial, or trading industry is highly preferred.</li><li>Strong understanding of the Forex market, trading concepts, and financial instruments, including currencies, commodities, and indices.</li><li>Proficiency in using Forex trading platforms and related tools, with the ability to provide technical support and guidance to customers.</li><li>Excellent problem-solving and critical-thinking abilities, with a strong attention to detail.</li><li>Exceptional interpersonal skills and the ability to build rapport with customers and colleagues.</li><li>Ability to multitask and handle a high volume of customer inquiries while maintaining composure and professionalism.</li><li>Familiarity with CRM systems and proficiency in using office software applications.</li><li>A strong commitment to delivering outstanding customer service and a passion for helping others succeed in their trading journey.</li></ul><p><br></p><strong>We offer:</strong><p><br></p><ul><li>Attractive remuneration package.</li><li>Opportunities for growth and advancement within the company.</li><li>A dynamic and supportive work environment.</li><li>Beer Friday’s and other benefits.</li><li>Exciting Company Events</li></ul><p><br></p>Send your updated CV (In English only) to <strong>apply@jobsolutions.me</strong> with the name of the vacancy in the subject.<p><br></p>The selected candidates will be part of a fun, dynamic, and professional team. We want to give everyone who works hard a chance to succeed!
