Customer Support
Job Description
Teleperformance Egypt objective is to prepare employees to become leaders: from agents to supervisors, from supervisors to coordinators, and, finally, from coordinators to managers. The JUMP! program is based on a training program that offers technical and behavioral training, as well as personal development plans.
Tasks
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Graduated from any major
- Fluent/Excellent English Speakers
- Flexible with rotational shifts
Benefits
- Net salary 4k up to 6k free of fees and tax +Bonus
- Annual profit share up to 2x your salary
- Medical & Social insurance 150k
- Overnight allowance up to 1000 EGP
- Transportation 24/7 all over Cairo& Giza (plaza, citywalk) door to door transportation after 11 P.M
- Discounts& offers all over many stores in Egypt
- Gym Access
- VPN Line
- Career Path
- Development& learning courses
- Events and fun festival Refer a friend program rewards up to 2000 EGP
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