Customer Success Specialist – Western Region

Job Description

About Foodics 🏢

Proudly “voted the best place to work” in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.

FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional F&B industry. Foodics is currently undergoing rapid expansion across MENA, Pakistan, Africa and Asia, servicing over 20,000 brands , and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We provide a cloud-based point-of-sale SaaS ecosystem with tools that help F&B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.

We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!

Our Purpose:

To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance

Vision

To be the most trusted one-stop-shop software & financial platform for restaurants

Mission

To empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth

About the Role:

We are looking for a tech-savvy customer passionate start to join the team, you will be working in Foodics Store in the relevant city, maintaining customers’ trust in Foodics as a skilled technician, troubleshooting and repairing products. You will be supporting our walking customers in their demands and questions relevant to Foodics products, and offer advice to our customers to further improve their experience with Foodics products. Using a customer-centric approach, you will provide and further promote Foodics and help grow their product utilization through upselling selling and cross-selling techniques.

If this opportunity excites you, hop on and #apply_now!

Responsibilities:

• Working as Customer Success Representative mainly and being able to manage accounts to fulfill all their needs, requests, and requirements.
• Maintain the Retention rate at the highest, and decrease the churn.
• Responsible to visit/meeting clients on a quarterly basis.
• Deliver a word class service for new and existing clients
• Coordination with other departments to escalate clients’ tickets when needed.
• Coordinate with (PS) field team for on-demand support for clients
• Weekly/monthly reporting for the frequently visited reasons to upper management
• Assist with user onboarding to ensure that each customer gets the most out of your product/service.
• Helping customers to utilize the solution & to be compatible with their business needs and goals.

Requirements

• 0-2 years of experience in a customer interaction role
• Diploma in Business Administration or any relevant major
• Comfortable with both English and Arabic languages
• Strong commands over Ms. Excel
• Highly customer centric with excellent communication skills
• Experience with ticketing tools, CRM is preferred
• Additional certificates in Customer Handling and management are preferred
• Experience in Foodtech, Fintech, SaaS, or IT companies is a plus

#HighVolumeofCalls #UseofComputer #LongScreenTime

Only shortlisted candidates will be contacted by Foodics Talent Acquisition team, personal data collected will be used for recruitment purposes only.

Benefits

We believe you will love working at Foodics!

• We offer a people-focused culture that fosters inclusion, diversity, innovation, and a flexible work setup: remote, in-office, and hybrid models.
• We are a performance-based company that offers 30 calendar days of vacation, 30 days of work from anywhere, career advancement opportunities, and lucrative compensation, including bonuses and shares potential.
• We value learning and will help you with personal development, from constant exposure to new challenges and an annual learning stipend to regular internal and external training. You will enjoy numerous learning and career development opportunities in a hyper-growth environment.
• This is an excellent opportunity to grow and work with some of the most talented people in the industry, a team of more than 30 different nationalities, and hired in more than 14 countries and locations globally!
• And you will be part of an environment that offers challenging goals, autonomy, and mentoring and creates incredible opportunities for you and the company.

Disclaimer: here at Foodics, we don’t just accept differences – we celebrate them, we support them, and we thrive on them for the benefit of our colleagues, our products, and our community. All employment is decided based on qualifications, merit, and business need. Foodics is proud to be an equal opportunity workplace and affirmative action employer.