Customer Success Specialist

Job Description

Customer Success Specialist

Location-Dubai
, ,
United Arab Emirates (AE)

Job ID -5033

We are looking for UAE nationals to join Aramex UAE Team. He/she should have a great personality, positive attitude, and be goal-oriented in order to join our team at one of the largest Logistics companies in the UAE.

Principal Accountabilities

Focal point for customer’s express and ecommerce shipping requests

Assist customers on status of their shipment, outstanding shipments or tracking.

Manage end to end shipment life cycle liaising with all internal and external stakeholders

Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution

Takes and handles customer inquiries, e.g. Track and Trace

Responsible for all KPIs and SLAs agreed with allocated customers

Takes and registers all customer complaints

Drives solution of customer complaints by solving it directly or assigning tasks to other function

Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete

Ensure seamless transaction liaising with Pricing and Billing teams

Key Requirements

Ability to handle challenging situation in a composed manner

Excellent English Verbal & Written skills

Excellent Communication & Customer Service skills

Excellent MS Office skills

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.