Customer Success Specialist

Job Description

<p><strong>Responsibilities:</strong></p><ul><li>Receive and Document Customer Requests and Complaints.</li><li>Evaluate and Prioritise Maintenance Requests.</li><li>Coordinate with Contractors.</li><li>Follow-up and Job Monitoring.</li><li>Documentation and Reporting.</li><li>Tenant Communication.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Fluency in English.</li><li>Obour residence or near by areas.</li><li>Strong organisational skills with the ability to multitask and prioritise effectively in a fast-paced environment.</li><li>Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, contractors, and colleagues.</li><li>Detail-oriented mindset and a strong sense of accountability for ensuring timely resolution of maintenance issues.</li><li>Ability to work independently and collaboratively within a team.</li><li>Proficient computer skills, including knowledge of word processing, spreadsheet, and&nbsp;email&nbsp;software.</li></ul><p><br></p><p><strong>Details:</strong></p><ul><li>Working days Mondays to Fridays from 11AM to 8PM.</li><li>Work on Site</li></ul>