Customer Success Manager – Scaled Accounts
Job Description
Salla is a leading provider of information technology and services to businesses of all sizes.
We are currently seeking a skilled Customer Success Manager to join our team in a scaled accounts role.
As a customer success manager, you will be responsible for ensuring that our customers are getting the most from our products and services. You will be the primary point of contact for a portfolio of customers, helping them to achieve their goals through effective use of our software.
The ideal candidate will have a passion for working with customers, exceptional communication skills, and the ability to manage multiple accounts simultaneously. You should also have a keen eye for detail and be able to identify opportunities for upselling and cross-selling our products and services.
Responsibilities
- Build and maintain strong relationships with a portfolio of customers, ensuring high levels of satisfaction and retention.
- Develop a deep understanding of our customers’ businesses and workflows, identifying opportunities for them to get the most from our products and services.
- Use data to monitor and improve customer health, identifying and addressing issues before they become problems.
- Drive adoption of our products and services, working with customers to ensure successful onboarding and ongoing usage.
- Work collaboratively with internal teams to resolve customer issues and escalate as necessary.
- Identify opportunities for upselling and cross-selling our products and services to existing customers.
- Develop and deliver customer success plans, ensuring alignment with customer goals and objectives.
