Customer Success Manager – Egypt
Job Description
Location
Remote, Egypt
Salary
Based on skills/experience/fit
Customer Success Manager – Egypt at RemotePass
Location
Remote, Egypt
Salary
Based on skills/experience/fit
Job Type
Full time
Date Posted
January 17th, 2023
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We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere.
We are Backed by world class regional & international investors; BECO Capital, Wamda Capital, Khawarizmi VC, Wealth Well and Plug & Play.
As part of our growth, we are hiring a Customer Success manager to establish processes and strategies that will guarantee seamless customer/user experience.
Responsibilities:
In this role you will;
Helping clients with onboarding, implementation and in charge of account management.
Developing relationships with customer stakeholders, serve as their partner in achieving their goals and desired outcomes.
Partnering with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention.
Activating and renewing our customer base, acting as the customer’s main advocate within RemotePass
Requirements:
You have;
3+ years experience in CSM
Customer obsessed and have significant experience building and nurturing customer relationships
Record of meeting or exceeding customer renewal and retention goals in a high growth setting
Team player, and enjoy working on a diverse team.
Experience working with clients and team members from multiple countries and across multiple time zones
Experience working on a remote team
Experience working at a high growth start-up or scale up
FinTech or HRtech experience
Very comfortable with CRM
English-speaker and Arabic (would be a great plus!)
Nice To have
:
* SaaS, HR & FinTech background
