Customer Success Expert
Job Description
Mozio is founded and headquartered in San Francisco, California. We are a team of ~50 talented professionals distributed around the globe. Our product is a search and booking engine for Ground Transportation.<p><br></p><strong>The Role</strong><p><br></p><strong>Hey there, superstars! We’re on the hunt for a rockstar CS Expert to join our Mozio squad.</strong><p><br></p><strong><u>Your Responsibilities Will Include</u></strong><p><br></p><ul><li>You’ll be the ultimate customer service pro, building strong relationships with our customers and making sure they’re happy as can be. </li><li>You’ll be a pro at answering calls and emails from Customers, Service Providers, and Partners and always delivering the best service possible.</li><li>Your job is to make our customers feel like they’re part of the Mozio family and make sure their expectations are exceeded every step of the way. We’re all about providing the best service in town, so you gotta be up for the challenge!</li><li>The job is full-time, 5 days a week (weekdays and/or weekends) for 8 hours a day.</li><li>You’ll be employed as a contractor, so you’ll have all the flexibility you need.</li></ul><p><br></p><strong>Ideal Profile</strong><p><br></p>We’re a growing company that’s all about supporting our team and helping them reach their full potential. Plus, we’ve got plenty of career opportunities to offer as we grow.<p><br></p>But that’s not all – this job is 100% remote, which means you can work from your cozy home or anywhere else in the world you want! That’s right, you can travel the globe and work at the same time. And, we’re offering a sweet compensation package with a salary in USD and paid vacations.<p><br></p>Now, since this is a remote gig, we gotta make sure you’ve got the right tech setup to help you reach your goals.<p><br></p><strong><u>What We Need From You</u></strong><p><br></p><ul><li>At least 2 years of experience in customer support</li><li>Excellent communication skills in English AND French at an Upper intermediate (B2) level or above to be able to liaise effectively with different stakeholders across the region; a third language (Spanish, Italian, German, Chinese, or Portuguese) is a plus!</li><li>A laptop that’s up-to-date enough to handle current web applications like ZenDesk, Google Suite, and Slack.</li><li>A smartphone that can handle the most used applications on mobile like Google Suite and Slack.</li><li>A high-speed WiFi connection.</li><li>A backup computer and an internet connection, just in case.</li></ul><p><br></p>If you’re pumped about this opportunity and meet our technical requirements, send us your application! We can’t wait to get to know you better.<p><br></p><strong>What’s on Offer?</strong><p><br></p><ul><li>Opportunity within a company with a solid track record of performance</li><li>Fantastic work culture</li><li>A remote, home-based, full-time position</li></ul>
