Customer Success Coordinator

Job Description

<p>We at ONSITE refer to our support team as Success Coordinators since they are the interface with our clients and we take the success of our customers incredibly seriously. We feel their pain and enjoy their smiles. We are looking for absolutely and only the best people out there. If you are up to the challenge, we would like to hear from you.</p><p>We are looking for bright Success <span>Coordinators </span>(Technical Account Managers) to provide enterprise level technical support to our customers via phone, web, email, chat and other support channels as required.</p><p><br></p><p>Responsibilities</p><ul><li>Take ownership of customer issues reported and see problems through to resolution</li><li>Research, diagnose, troubleshoot and identify solutions to resolve customer issues</li><li>Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams</li><li>Providing training to customers as required on ONSITE solutions</li><li>Provide prompt and accurate feedback to customers</li><li>Ensure proper recording and closure of all issues</li><li>Prepare accurate and timely reports</li><li>Document knowledge in the form of knowledge base tech notes and articles</li></ul><p><br></p><p>Requirements</p><ul><li>BS degree in Computer Science or Engineering or equivalent</li><li>3+ years Proven working experience in enterprise technical support</li><li>Strong problem-solving skills</li><li>Excellent client-facing skills/experience</li><li>Excellent ENGLISH written and verbal communication skills</li></ul><p><br></p><p>Package: $500 – $1500 (Fresh Dollars)</p><p>Number of Positions: 3</p>