Customer Services Officer

Job Description

Our client is one of the fastest growing fintech providing invoice discounting services in Kingdom of Saudi Arabia, they are looking to hire an Customer Services Officer for Riyadh, KSA. <p><br></p>Customer services officer occupies a significant place in ensuring that we resolve all customer complaints it is based in Riyadh/Jeddah/Damman and serves as the single point for all our customer needs.<p><br></p><strong>Duties &amp; Responsibilities</strong><p><br></p><ul><li>Employees are responsible for maintaining ethical standards.</li><li>Talk to customer politely and patiently. </li><li>Understand Lamaas business and business operating procedures.</li><li>Understand different products offered by Lamaa.</li><li>Understand the call center technology.</li><li>Note down customer complaints and try to solve it at firsthand.</li><li>In case the solution is not known, note down the complaint.</li><li>Pass on the complaint to the designated area manager and coordinate with area manager to find the resolution.</li><li>Once the solution is obtained, promptly reach out to customer to address the complaint.</li><li>Follow Standard Operating Procedures. <br></li></ul><p><br></p><strong>Requirements</strong><p><br></p><ul><li>Good at spoken English and Arabic.</li><li>Understanding of IT systems.</li><li>Basic mathematical and logical reasoning abilities.</li><li>Polite and sophisticated on the telephone.</li><li>Wiling to undergo training and learning.<br></li></ul>