Customer Services Executive

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Job Description

  • Understand the demand of consumers to provide timely service and solutions.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Stay up-to-date with the organization’s new regulations, products, and service launches through efficient communication with the management.
  • Troubleshoot and resolve product issues and concerns.

Skills

  • Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Adept in addressing client questions through effective telephonic conversation.
  • Commendable presentation skills to convey important points to the audience effectively.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Fluent in operating the latest computer software and online tools.