Customer Services Executive

Job Description

Our client is a leading Insurance company. They are now looking for a Customer Service Executive to join them.

Roles & Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in the database in a comprehensible way

Skills

 Preference:

• Preferred Insurance domain experience
• Preferred immediate joiners
• Track record of over-achieving quota
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Qualifications:

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices

Benefits:

• Visa
• Insurance

Salary:  AED 4500 – AED 5000