Customer Service Trainer

Job Description

About us Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 4,500,000 active users choose Tabby to stay in control of their spending and make the most out of their money.
Over 15,000 global brands and small businesses, including H&M, Adidas, IKEA, SHEIN, noon, and Bloomingdale’s use Tabby’s technology to accelerate growth and gain loyal customers by offering flexible payments online and in stores. Tabby is active in Saudi Arabia, UAE, Egypt and Kuwait and backed by leading investors including Sequoia Capital India, STV, PayPal Ventures, Mubadala Investment Capital, Arbor Ventures and others.

Job Summary:

We are seeking a highly skilled Customer Service Trainer to design, develop, and deliver training programs to our customer service teams. The ideal candidate will have a strong background in customer service and training, with the ability to effectively communicate in Arabic and a deep understanding of the cultural nuances of the GCC region.

 

Key Responsibilities:

• Design and develop training programs for new and existing customer service representatives, with a focus on addressing the needs and expectations of customers in the GCC region, KSA primarily
• Deliver training sessions to individuals and teams, both in person and virtually, in both English and Arabic
• Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes
• Provide ongoing coaching and support to customer service representatives to help them continuously improve their skills, with a focus on communication and cultural competency
• Collaborate with other departments, including operations and quality assurance, to identify areas for improvement and develop targeted training programs

 

Requirements:

• Bachelor’s degree in a related field (e.g. communication, psychology, business)
• 3+ years of experience in customer service, with a proven track record of success
• 1+ years of experience in designing and delivering training programs
• Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
• Strong communication and presentation skills, with the ability to effectively communicate in both English and Arabic
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Immediate ability to travel to UAE

 

Preferred qualifications:

• Experience with designing digital learning (viz; Authoring tools like Articulate or Captivate)
• Experience with designing and facilitating virtual and face to face trainings 
• Knowledge of adult learning principles and instructional methodologies in training and development
• Experience with learning management systems (LMS or LXP)
• Certification in customer service training or related soft skills

If you meet the requirements and are passionate about helping others develop their skills and succeed in customer service, we encourage you to apply for this exciting opportunity.

 

What you can expect

• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• A working environment that gives you autonomy and responsibility from day one.
• You should be comfortable with the idea that the quality of your work will influence the shape of your career.
• Participation in company’s employee stock options program.
• Health Insurance

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).

If this sounds exciting to you, we’d love to hear from you!