Customer Service Specialist – Saida
Job Description
A reputable Company located in Saida is seeking to recruit a Customer Service Specialist.
Main Duties:
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customers’ needs and help them use specific features.
- Analyze and report product malfunctions.
- Update the internal databases with information about technical issues and useful discussions with customers.
- Monitor customers’ complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
Skills
- Bachelor’s Degree in Business Administration, Communications, or any related field.
- 3 plus years of experience in a related field.
- Ability to adapt to long working hours.
- Ability to stay calm and handle stressful situations.
- Strong understanding of CRM software.
- Strong experience with help desk software and remote support tools.
- Strong multi-tasking abilities.
- Strong communication, interpersonal, and problem-solving skills.
- Fluent in English.
