Customer Service Specialist (Korean & Greek speaking)

Job Description

Title: Customer Support Executive ** Greek, Korean and Japanese speaking **
Position: Full time
Location: Dubai
Language Requirement: Japanese-speaking or Korean speaking

The company
VAI Marketing Management is a marketing and management consultancy company owned by PROTOCOL33, a project incubator and accelerator operating in the FinTech and blockchain industries, developed by experienced and passionate experts and entrepreneurs.
We’re made up of people of all different beliefs, cultures, colors and backgrounds with one thing in common…we’re in this together. We’re here to make a difference in our community, and in ourselves. And while it’s hard work, we support each other and have fun doing it! When you work with us, you have the opportunity to learn and grow with the company.
As part of our continued growth and expansion, we are looking for an experienced Customer Support Executive whose primary responsibilities and required skills and experience are mentioned below

The primary responsibilities include:
• Handle high amounts of live chat, tickets and incoming emails.
• Identify and evaluate customers’ needs to deliver satisfaction.
• Provide accurate, valid and comprehensive information.
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Craft messaging to assist with unique client inquiries.
• Review and approve transactions for different business units as necessary.
• Track product requests and partner with product team(s) to ensure successful implementation.
• Be an advocate for the crypto industry and an educator to new clients.
• Coordinate and handle customer complaint issues, and retain regular customers.
• Solve customer complaint issues, and create and document report analysis.
• Optimize customer complaint processes and improve service quality.
• Handle unpredictable emergencies in an efficient and timely manner.
Required Skills and Experience:
• A Bachelor’s Degree.
• Must have +2 years of work experience in a similar position.
• Effective communication skills both in Korean and English.
• Strong interpersonal abilities.
• Time management skills & listening and responsive to customer expectations.
• Ability to work in a team environment with little supervision.
• Serenity in challenging situations: self-control, tolerance, resilience.
• Accountability/ Integrity, honesty and ethics in all dealings.
• Attention to details and continuous improvement mindset.
• Understanding customer data & software.
• Customer requirements Maintenance.
• Customer database & Customer requirement Maintenance.
Required Competencies:
• Excellent communication skills;
• Strategic management;
• The ability to maintain calm under pressure
• Concern for order, accuracy, and quality;
• Initiative;
• Skills of teamwork;
• Responsiveness;
• Punctuality.
Our Vision
We take pride in our vision to provide outsourcing solutions that propel the businesses that partner with us to new levels of success. By fostering our mission, VAI Marketing Management is passionate about delivering service and a great customer experience. We create innovative solutions, creating value for shareholders, clients, and employees, while maintaining a broad commitment to the environment and society.
Workplace values
We live and breathe in our values therefore it’s very important for us that the post holder will be expected to operate in line with our workplace values which are:
• Respect
• Proactivity
• Accountability
• Teamwork
• Aim for Excellence
• Adapt to change
• Speedy delivery

If you want to know more about us, please visit our website https://www.vaimanagement.co/

***PLEASE DO NOT APPLY IF YOU CAN’T SPEAK ONE OF THE LANGUAGES REQUIRED***