Customer Service Specialist
Job Description
<p><span>Position: Customer Service Representative</span></p><p><br></p><p><span>Company Overview:</span></p><p><span>We are a leading property management company specialising in short-term rental management in El Gouna, Egypt. Our mission is to deliver outstanding customer experiences by providing exceptional service to our guests, owners, and team members.</span></p><p><br></p><p><span>Responsibilities:</span></p><p><span>As a Customer Service Representative, you will be the primary point of contact for our guests, owners, and team members, ensuring their needs are met and issues are resolved promptly. Your main responsibilities will include:</span></p><p><br></p><p><span>Communication Management: Handle all communications with guests, property owners, and internal team members in a professional and friendly manner.</span></p><p><br></p><p><span>Complaint Resolution: Address and resolve guest complaints efficiently to ensure a positive experience and guest satisfaction.</span></p><p><br></p><p><span>Utilize Communication Tools: Utilize various communication tools, such as phone, email, and chat, to engage with customers effectively.</span></p><p><br></p><p><span>Property Information: Provide knowledgeable and accurate answers to questions about property pricing, availability, and amenities.</span></p><p><br></p><p><span>Collaboration: Collaborate with internal departments to ensure guests’ needs are met and their expectations are exceeded.</span></p><p><br></p><p><span>Data Entry: Perform data entry tasks across various platforms to maintain accurate records of guest information and interactions.</span></p><p><br></p><p><span>Guests Registration Permits: Assist in filling guests’ registration permits in compliance with local regulations.</span></p><p><br></p><p><span>Support Property Management Operations: Provide support to the team in various property management operations as needed.</span></p><p><br></p><p><span>Qualifications:</span></p><p><br></p><p><span>Experience: A minimum of 1 – 3 years of relevant work experience in customer service or a related field is preferred.</span></p><p><br></p><p><span>Communication Skills: Excellent phone etiquette and strong verbal, written, and interpersonal communication skills are essential.</span></p><p><br></p><p><span>Organizational Abilities: Ability to multi-task, organize priorities, and handle multiple inquiries efficiently.</span></p><p><br></p><p><span>Language Proficiency: Fluent in both English and Arabic, with excellent speaking and writing skills in both languages.</span></p><p><br></p><p><span>Join our dynamic team and play a key role in ensuring exceptional customer service and guest satisfaction. If you enjoy proactively solving issues, engaging with people, and delivering top-notch service, apply now to be a part of our dedicated and customer-focused team.</span></p><p><br></p><p><span>Send us an email to </span>hi@goldenapart.com<span> attaching CV, contact number and What’sApp number and we will contact you soon!</span></p>
