Customer Service Specialist

Job Description

Customer Service Specialist

– New Cairo, Cairo

Customer Service Specialist

– New Cairo, Cairo
Posted 1 hour ago 1 open position
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Experience Needed: 1 to 2 years Education Level: Bachelor’s Degree
Job Details

Career Level: Entry Level (Junior Level / Fresh Grad) Salary: Confidential Job Categories:

Skills And Tools:

Job Description

Building positive relationships with customers.

Handling clients’ complaints and solve problems.

Follow up with the client to achieve the highest customer satisfaction.

Understand customer needs and develop plans to address them.

Resolve customers’ complaints quickly and effectively.

Follow up with the customer to inform him of the last updates.

Attempt to retain customers and replenish their solid database.

Gain solid knowledge of your competitors.

Upselling and cross-selling opportunities should be forwarded to the sales team.

Maintain daily recordings, and log and document issues and resolutions in the CRM system for executive management teams to review.

Job Requirements

Have good communication and negotiation skills with customers.

Excellent communication skills

Bachelor degree

Graduates only

Very Good communication skills and presentation skills.

Prefer knowledge in Real Estate Industry