Customer Service Specialist

Job Description

• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Complete bookings with carriers and submission of shipping instructions with great accuracy
• Build a strong relationship with customers in terms of high confidence level
• Communicate and follow-up with customers on the status of their shipments or deliveries.
• Understand individual customer’s processes and Key Performance Indicators (KPIs).
• Achieve and monitor customer’s monthly Key Performance Indicators (KPIs) closely.
• Comply with the company’s standard operating procedure (SOP) and quality policy.
• Communicate with superior to improve department processes.
• Perform any other tasks as and when assigned by the superior.
• Prepare the SOP for each client & file it .
• Provide customer’s report and company required reports (Daily , weekly, Monthly).
• Perform shipping documentation and coordination with the shipping line or agent.
• Perform transportation coordination with overseas offices
• Close monitoring of client’s shipments on a daily basis.
• Monthly target needed to achieve is 1 time CTC with own generated clients.