Customer Service Representative(German C1)
Job Description
<p><strong>Customer Service Executive</strong></p><p><strong>Cairo , Egypt</strong></p><p><strong>What this Job Involves</strong></p><p><strong><u>Jon Description</u></strong></p><ul><li><strong>Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level</strong></li><li>Previous work experience in an international airline environment / operations is a valuable advantage</li><li>Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage</li><li>Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage</li><li>Graduate in any discipline / Under graduates</li><li>Willingness to search for required information from customer with a strong focus on solving clients requests</li><li>Proficient in Microsoft Office, Outlook</li><li><strong>Willing to work in a contact center environment with rotational shifts</strong></li></ul><p> </p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Deliver exemplary customer service via emails and phone calls</li><li>Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.</li></ul><p><strong><u>Your Profile:</u></strong></p><ul><li><strong>Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level</strong></li><li>Previous work experience in an international airline environment / operations is a valuable advantage</li><li>Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage</li><li>Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage</li><li>Graduate in any discipline / Under graduates</li><li>Willingness to search for required information from customer with a strong focus on solving clients requests</li><li>Proficient in Microsoft Office, Outlook</li><li><strong>Willing to work in a contact center environment with rotational shifts</strong></li></ul><p> </p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Deliver exemplary customer service via emails and phone calls</li><li>Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.</li></ul><p> </p><p>Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.</p><p><strong>About IGT</strong></p><p>IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.</p><p> </p><p> Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.</p><p> </p><p> IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC, Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.</p><p></p>
