Customer Service Representative – Fresh Graduate

Job Description

<p><strong>Responsibilities:</strong></p><p>&nbsp;</p><ul><li>Manage&nbsp;all incoming phone calls.</li><li>Generate sales leads.</li><li>Identify and assess customers’ needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Taking the extra mile to engage customers.</li></ul><p><br></p><p><strong>Minimum requirements:</strong></p><p><strong>&nbsp;</strong></p><ul><li><span>Bachelor’s degree is a must.</span></li><li><span>Fresh graduate with passion.</span></li><li><span>Excellent in Arabic &amp; good in the English language.</span></li><li><span>Excellent time management skills and ability to multi-task and prioritize work.</span></li></ul>