Customer Service Representative (Email Support) – English and French Market
Job Description
<strong>Customer Service Representative (Email Support)– English and French Market</strong><p><br></p>We are the world‘s leading eyewear e-retailer currently seeking a<strong>Customer Service Specialist</strong>to interact with our customers to provide and process information in response to inquiries and requests about products, services, and promotions.<p><br></p><strong>Main Job Tasks and Responsibilities (includes, but is not limited to):</strong><p><br></p><ul><li>Work with customers daily via email.</li><li>Handle retail customer service inquiries mainly forEnglish-speaking and French-speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.</li><li>Introduce customers to purchase higher-priced items, upgrades, or other add-ons to make more profitable sales.</li><li>Response to a minimum of 100 E-mails equivalent per day.</li></ul><p><br></p><strong>The Successful Applicant:</strong><p><br></p><ul><li>Fluency in verbal and writtenEnglish andFrench</li><li>Excellent time management and documentation skills</li><li>Customer service experience preferred</li><li>Availability for 30 – 40 hours a week.</li><li>Willing to work from 5:00 PM- 1:00 AMChina Standard Time</li><li>Willing to work from home.</li><li>High-speed stable internet connection</li><li>Minimum 6-month commitment</li></ul><p><br></p><strong>Job Description:</strong><p><br></p><ul><li>This job requires a patient and stable work style and consistency in dealing with repetitive routines.</li><li>The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them.</li><li>A customer service, the team-oriented focus is of utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work.</li><li>The focus is on working comfortably under close supervision within a stable, secure team.</li></ul><p><br></p>Powered by JazzHR<p><br></p>0tasU4VD3N
