Customer Service Representative

Job Description

SUMMARY OF THE ROLE

Manage an assigned team by planning, organising and following up on CSD activities to ensure work tasks are distributed and executed with in a timely, accurate and efficient manner to achieve the best possible service to the customer.

Responsibilities:

• Manage the assigned team in line with Leadership Expectations and tools to develop, coach and guide its members to ensure a workforce which is competent, engaged and enabled to meet Jotun’s current and future needs
• Provide supervision and assistance to customer service team to attain departmental and organisational goals.
• Support in order handling and invoicing processing in coordination with internal stakeholders.
• Monitor and follow up on open orders by coordinating with the production and distribution planning on the availability of Finished Goods in order to enhance the delivery performance.
• Report the actual backlog status by extracting, analysing and producing periodical reports to the CSD Manager and the Sales department in order to communicate the expected delivery dates for all customers’ orders.
• Support the teams to deliver the correct assignment of tasks; plan the team’s daily workload, orders, invoices, service complaints, emails etc., taking the necessary actions when solutions are required in customer critical situations.
• Assess all team members in accordance with the competence matrix and IFS processes putting development plans in place where needed.
• Supervise accuracy of IFS data processing, ensuring all effort is made to proactively encourage improvements

• Respond to all customer enquiries and handle it or direct it to relevant department/ function

• Proactively communicate delay situations out of our standard delivery terms / earlier confirmed dates

• Facilitate order discussion with internal cross-functional team

• Attend to sales team calls and requests

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

• Competitive compensation and benefits
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores
• A supportive and inclusive company culture where you can be your authentic self
• A focus on having fun together through team buildings and social activities

POSITION INFORMATION

Company:

Jotun Saudia Co. Ltd.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

22.03.2023

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Care, Loyalty, Respect and Boldness.

Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun’s position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!