Customer Service Representative

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<p><strong>Customer Service Representative</strong></p><p><strong>Cairo , Egypt</strong></p><p><br></p><p><strong>What this Job Involves</strong></p><p><strong><u>Jon Description</u></strong></p><ul><li><strong>Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level.</strong></li><li>Previous work experience in an international airline environment / operations is a valuable advantage</li><li>Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage</li><li>Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage</li><li>Graduate in any discipline / Under graduates</li><li>Willingness to search for required information from customer with a strong focus on solving clients requests</li><li>Proficient in Microsoft Office, Outlook</li><li><strong>Willing to work in a contact center environment with rotational shifts</strong></li></ul><p> </p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Deliver exemplary customer service via emails and phone calls</li><li>Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.</li></ul><p><strong><u>Your Profile:</u></strong></p><ul><li><strong>Excellent writing and speaking skills in German (C1 level ) is mandatory and English is required on a B2 level</strong></li><li>Previous work experience in an international airline environment / operations is a valuable advantage</li><li>Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage</li><li>Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage</li><li>Graduate in any discipline / Under graduates</li><li>Willingness to search for required information from customer with a strong focus on solving clients requests</li><li>Proficient in Microsoft Office, Outlook</li><li><strong>Willing to work in a contact center environment with rotational shifts</strong></li></ul><p> </p><p><strong><u>Key Responsibilities:</u></strong></p><ul><li>Deliver exemplary customer service via emails and phone calls</li><li>Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.</li></ul><p> </p><p>Disclaimer : It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.</p><p></p>