Job Description
Customer Service Representative
Job Description
– Perform tasks as directed in pursue of the achievement of excellent customer service.
– Greet each customer with a warm, friendly smile followed by an appropriate greeting and gathers feedback information that can be useful to improve certain area of concern.
– Coordinate with other Departments, key tenants, suppliers and center’s advertising and public relations agencies to ensure excellent service delivery.
– Check cleanliness and operation of the Mall levels including its gates and ensure that they are clean and communicate any issues to the concerned Department.
– Keep a good communication with all the colleagues such as management and supervisors to ensure smooth and harmonious atmosphere.
– Ensure customer satisfaction through personal recognition and prompt cordial attention from the MALL visit until the customer leaves the center.
– Ensure repeat customers and first-time visitors receive recognition and prompt service.
– Ensure product knowledge is up to date and awareness of Mall Events, local events, venues, and transportation options.
– Follow up courtesy calls for customers who experienced issues.
– Inspect the Mall according to daily shift checklist to ensure quality assurance and communicate issues and maintenance gaps to the concerned Department to ensure the highest quality assurance is applied.
– Promote Inter-Mall Shops and facilities.
– Prepare customer service requisitions for amenities on a timely basis.
– Attend shift briefings on time to share valuable feedback and to facilitate communications for smooth operations.
– Perform other related duties as and when assigned
Skills
Minimum experience of 2 years in Customer Service in hospitality industry preferred
High School Diploma, Bachelor’s Degree preferred
Strong communication skills and fluency in English and Arabic (preferred)
Must have strong interpersonal skills
6 days a week in 8-hour rotational shifts
Candidate should be willing to work at Al Khiran
Job Location Al Kuwait, Kuwait Job Role Customer Service Years of Experience Min: 2 Max: 5 Residence Location Kuwait