Customer Service Representative

Job Description

Job Role:

As a Call Center Customer Service Representative, you will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management.

Responsibilities:

·      Making daily inbound and outbound calls

·      Listening and addressing customer queries

·      Building a long-lasting business relationship with clients

·      Maintaining and updating the record of all customer communications

·      Providing clients with the necessary product information 

·      Processing customer applications and refund requests

·      Escalating urgent queries to the senior management

·      Making follow-up calls

·      Informing clients about promotional offers

·      Maintaining and updating call logs

·      Responding to customer emails

·      Calling clients to obtain and verify relevant information

·      Managing customer database

Qualifications:

• Bachelor’s degree in Business Management, Business Administration, or a related field
• Proven work experience as a Call Center Customer Service Representative, Call Center Representative, or a related field
• Knowledge of customer service practices and guidelines
• Highly detail-oriented and organized individual
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and maintain a calm composure
• Good computer skills
• Strong time management and multitasking skills
• Ability to work independently and collaboratively with the team
• Having an eye for detail and good listening skills.

• Ability to offer excellent customer service