Customer Service Representative

Job Description

<strong>Description<br><br></strong>Bayut &amp; dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.<br><br>As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.<br><br>We are hiring for Customer Service Representative, who will be responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them, accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. You will be working in a fast paced, high performing team. The individual needs to demonstrate initiative, great attention to detail and have a proven ability to work in a fast paced, high performing team.<br><br><strong>In This Role, You Will<br></strong><ul><li>Responsible for meeting and greeting all customers through the branches.</li><li>Data capture for all the customers on the system.</li><li>Ensure the highest level of customer satisfaction.</li><li>Ensure all customers are served and assisted properly.</li><li>Ensure proper communication with our sellers and buyers throughout the branch. </li><li>Prepare daily reports on the system.</li><li>Update all the customers’ information who visited the branch with the outcome of the visit.</li><li>Ensure customers are assisted in a timely manner.<br></li></ul><strong>Requirements<br></strong><ul><li>Associate’s or bachelor’s degree in a related field.</li><li>Proven work experience as a Receptionist, Front Office Representative, or similar role.</li><li>Proficiency in Microsoft Office Suite.</li><li>Hands-on experience with office equipment (e.g., fax machines and printers).</li><li>Solid written and verbal communication skills.</li><li>Ability to be resourceful and proactive when issues arise.</li><li>Excellent organizational skills.</li><li>Multitasking and time-management skills, with the ability to prioritize tasks.</li><li>Customer service attitude.</li><li>Highly presentation individual with a professional attitude.</li><li>Ambitious, competitive, and with the stamina to grow within the organization.</li><li>Team player.</li><li>Always smile and be presentable.<br></li></ul><strong>Benefits<br></strong><ul><li>A fast paced, high performing team.</li><li>Multicultural environment with over 50 different nationalities</li><li>Competitive Tax-free Salary</li><li>Comprehensive Health Insurance</li><li>Annual Air Ticket Allowance</li><li>Employee discounts at multiple vendors across the emirates</li><li>Rewards &amp; Recognitions</li><li>Learning &amp; Development opportunities<br></li></ul>Bayut &amp; dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<br><br>#dubizzle