Customer Service Representative

Job Description

<strong><u>Job Description<br><br></u></strong>GAC Abu Dhabi is seeking candidates for the position of Customer Service Representative at their Guardian Towers Office in Abu Dhabi. The key responsibility is to act as the main point of contact for effective and efficient coordination between Logistics Department personnel and the related customers’ active job files and potential jobs, including but not limited to logistics products such as air &amp; sea import &amp; export on a door method or in segments, insurance, and warehousing.<br><br><strong><u>Accountabilities<br><br></u></strong><ul><li>Actively attend to enquiries and submit suitable quotes to clients within the requested time frames</li><li>Effectively negotiate and bid rates with clients and carriers</li><li>Effectively communicate with clients on shipping schedules, pricing, documentation, loading requirements and order confirmation</li><li>Accurately coordinate with shipment carriers</li><li>Accurately maintain and update the system database regarding clients, services, suppliers, and pricing</li><li>Work closely with other departments to secure new business opportunities </li><li>Maintain and develop relationships with existing, lost and new clients</li><li>Proactively identify the most suitable logistics solutions for clients’ requirements</li><li>Effectively manage RFQs, tenders and be able to work under time-sensitive conditions </li><li>Manage projects, events, breakbulk inquiries individually without direct supervision </li><li>Must have strong reporting structure for various internal and external reports <br><br></li></ul><strong><u>Job Requirements<br><br></u></strong><strong>Key Competencies:<br><br></strong><ul><li>Operational skills – in the step-by-step processes of the operation.</li><li>Knowledge – of the fundamentals of the business.</li><li>Customer service – understanding of customer needs, maintenance of good relationships, ability to support and solve customer issues and handle complaints.</li><li>Positive attitude – towards work and the environment in general, to deliver the service requested of the company.</li><li>Communication skills – to interact effectively, within and outside GAC, using the English language.</li><li>Accountability &amp; dependability – take personal responsibility for the quality and timeliness of work and achieving results with minimal oversight.</li><li>Teamwork &amp; collaboration – to work cooperatively with colleagues to complete tasks and involve others through liaising and building trust.</li><li>Customer focus – work with internal and external customers to identify their expectations and shared business objectives.</li><li>Self-management – complete high volumes of work, keeping a rapid pace without sacrificing accuracy.</li><li>Stress tolerance – maintain composure in highly stressful or adverse situations.<br><br></li></ul><strong><u>Minimum Qualifications And Other Requirements<br><br></u></strong><ul><li>Graduate of business-related courses</li><li>Proficient knowledge of computers especially in MS Office – Excel &amp; Outlook</li><li>Good English communication skills – both written and spoken</li><li>Minimum 5 years’ extensive experience in same role </li><li>Good work ethic to comply with company policies and procedures</li><li>Cultural awareness to work with people from diverse cultures and backgrounds</li></ul>