Customer Service Representative

Job Description

<ul><li><strong>Job Title: Customer Service Representative</strong></li></ul><p><br></p><p><strong>Job Description:</strong></p><ul><li>Provide extraordinary service to our customers via phone, email, and other access channels.</li><li>Taking end to end ownership for the resolution of all customer enquiries and contacts. Manage all queries through to resolution.</li><li>Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact</li><li>Achieving all targets for contact handling, turnaround times, quality, productivity, and many others as established by the management.</li><li>Receiving and responding to telephone and written inquiries relating to healthcare policy benefits and claims.</li></ul><p><br></p><p><strong>Regards</strong></p><p><strong>TASCOUTSOURCING RECRUITMENT TEAM</strong></p>