Customer Service Representative

Job Description

Job description / Role

Our client is a reputable multinational insurance company looking to hire experienced Customer Service Representatives

Job Description:

• Receiving calls (Inbound) to address customer needs, complaints, or other issues related to the service/product.
• Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
• Follow communication procedures, guidelines and policies and suggest improvements to team leaders.
• Document all call information according to standard operating procedures.
• Strong understanding of company products, policies, and services.